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Why do I have to pay to use this
site? Why can't it be free?
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Actually, you don't have to pay to use Wolfhome. Wolfhome has
six different types of subscription. The first one is free.
However, the hard truth is that running Wolfhome costs both
time and money. I am spending several hours every
day working on this site. These are hours that, as a web consultant,
I could be making a good hourly rate. Add to that the fact that I also
have to pay an ISP a monthly fee in order to to host the server. So, I
want to reward those that are helping to keep this site going. There
are some things on the site that people earn when they buy Deltas and then use Deltas to purchase one of the
five higher level subscriptions.
So, the "bottom line" is that money is what keeps this site
going. And paying for a subscription is pretty easy, the basic
subscription costs about 6 cents a day (see the chart below).
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How do I pay for a
subscription?
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As mentioned above, the first type of subscription is free. And you
can learn more about subscriptions by checking out this
chart. The other three types of subscription are purchased using
something we call "Deltas" (Δ). To purchase Deltas, log into your
Wolfhome account and select "Buy Deltas" from the map menu.
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What are "Deltas"? And how do I
spend these "Deltas" once I get some?
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Like many other sites these days, Wolfhome is using an online
currency. The basic unit
of currency on Wolfhome is called the Delta (Δ). Deltas
are similar to video-game tokens or the ride tickets you buy at a
carnival.
For now, Deltas are only used to pay for your Wolfhome subscription,
but soon Deltas will allow folks to buy poses or artwork, or to pay for
other services on this site. Check back here for more details.
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Can I buy poses and other stuff with
the money in my account?
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First off, it isn't "money". Deltas have no cash value. But,
when you are on Wolfhome, Deltas do have purchasing power. So, yes, you
may use them to buy poses or other things on Wolfhome. But, the details
aren't all worked out just yet.
Since YOU can transfer Deltas to
another Wolfhome user, and since THEY can then transfer poses to your
Wolfhome account, it turns out that purchasing poses using Deltas can
be done right now. But it takes a few steps. In a little while we plan
to automate this process and others like it. Right now you will
have to go through the individual steps of transferring the Deltas to
the person selling you the pose and having that person transfer the
poses to your account.
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Will I be able to use all the rooms
on Wolfhome, even if I just have a "free" subscription?
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That depends. If you are using a "free" subscription, you can go to any
room on the main map that isn't full. You can get into private rooms
only when the room owner has decided to allow it. Standard subscriptions
(and above) are allowed to own their own custom rooms or to create their
own temporary private rooms.
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I don't have a PayPal account.
How do I buy Deltas?
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You don't have to have a PayPal account in order to use PayPal. You
may use a major credit card or a debit card without creating a PayPal
account.
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I can't use PayPal! Can I use
"snail mail" to put money into my account?
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If you mean can you use "snail mail" (regular post office mail) to
purchase Wolfhome Deltas, at this time the answer is "no". We don't
have the resources to handle post office mail, cashing personal checks
and making bank deposits. Several people have volunteered to do this for
us, but at this point we recommend finding a way instead to work
through PayPal if at all possible.
IMPORTANT NOTICE: wunderwood, LLC, WILL NOT BE RESPONSIBLE FOR ANY LOST
OR STOLEN PAYMENTS OR DISPUTES INVOLVING MONEY TRANSFERS BETWEEN WOLFHOME
USERS (or anyone else, for that matter).
There have been several requests recently for a pay by check option, so
we will post more information here if/when it becomes available.
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How many Deltas can you buy for
one US dollar?
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At this time, US$1.00 will buy Δ1.00 (one Dollar will buy one
Delta). That might change, but probably won't, at least not right away.
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How do I check to see what type of
account type I have?
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On the Wolfhome map select "My Account -> Account Balance" and look for
the line right below your Wolfhome Name that says "Subscription Type".
You can also go to "My Account -> Change Subscription" to see your
current subscription or change it to a different one.
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Where can I find out about the
different subscription levels and what they allow?
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Check out this price chart. It shows you the
different subscriptions and how much each one costs per day in
Deltas.
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You can see a more detailed price chart
here.
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What if I have Deltas in my account
and I am banned? Will I be compensated for the time that was charged
against my account during the duration of the ban?
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No. There are NO REFUNDS, and if you are banned your account stays as
it was unless you change it. You may choose to close your account, or
to reduce your subscription level during the ban, but that is up to
you. We will NOT refund or credit your account during a ban.
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My country doesn't use the U.S.
Dollar currency. How do I figure out the exchange rate of my currency
to U.S. Dollars?
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PayPal handles the currency conversion for you. For more
information, check out this link.
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Suppose somebody transfers a pose
to me, but my pose limit is already maxxed out. Will I have to delete
an existing pose in order to accept the transfer?
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Poses that are "in transit" (waiting for acceptance or for approval)
are not counted against your limit. If you want to use the pose, you
will have to go through the regular process of getting it approved and
then that pose will count and you will have to choose to either remove
a pose to make room for it or upgrade your account to a higher level.
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If Wolfhome crashes for a long
period of time, will I be reimbursed?
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While we are not guaranteeing that Wolfhome will be up 24 hours a day,
7 days a week (i.e. all of the time), we will work to keep it
running smoothly as much as possible. However, it is important to
realize that the site WILL be unavailable from time to time, sometimes
without warning. If that happens, and certainly if it happens very often,
or for an extended period of time (several hours) we will find a way to
compensate our subscribers by some means, such as... (1) Refunding Deltas,
(2) Running the site for a while without charging Deltas, (3) some other
compensatory action that seems fair.
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I would like to donate some Deltas
to a user who doesn't have a PayPal account. Who should I contact in
order to make this arrangement happen?
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They don't need a PayPal account. You may transfer Deltas by using the
map menu and selecting "My Account -> Transfer Deltas".
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I have just purchased some
Wolfhome Deltas from another Wolfhome user and I am using PayPal
for cash transactions. I paid them using PayPal, but I have not
received my Deltas from the seller! What should I do and who should
I contact to look into this?
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This is a transaction between you and the other person that was handled
by PayPal and not by wunderwood, LLC. Since we were not involved in this
we can't help you resolve it either. If you have done business with
using PayPal and have a dispute, you will need to resolve it through
PayPal, not this site. Try using the dispute resolution systems offered
by PayPal as a starting point. As a buyer, you should check their page
on PayPal Buyer Protection.
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What should I do and who should I
contact about the fraudulent sale of Wolfhome Deltas, and how can I go
about getting a refund for purchasing a fraudulent sale of Wolfhome
Deltas?
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This is much the same as the previous question. Check with PayPal for
dispute resolution.
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Someone is accusing me of selling
some Wolfhome Deltas which I do not have and I consequently cannot
deliver. What should I do and who should I contact to look into
this?
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This is a transaction between you and the other person that was handled
by PayPal and not by wunderwood, LLC. Since we were not involved in this
we can't help you resolve it either. If you have done business with
using PayPal and have a dispute, you will need to resolve it through
PayPal, not this site. Try using the dispute resolution systems offered
by PayPal as a starting point. As a seller, you should check the PayPal
page on PayPal Security for Merchants,
or the Seller Guide to PayPal
Dispute Resolution.
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I have not requested to purchase
Wolfhome Deltas from anyone, but someone has transferred some Wolfhome
Deltas to my account and they are now demanding I pay them the requested
fee (through PayPal). What should I do and who should I contact to look
into this?
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Probably the best thing to do is to just simply transfer them BACK to
the person that sent them to you. If you can, follow up with an email
message or get on the forums and see if you can send them a PM (private
message) letting them know about the misunderstanding or mistake. If
you didn't want the Deltas, returning them shouldn't cause any problems.
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Is it safer for me to buy and sell
my Wolfhome Deltas through Wolfhome rather than making transaction
commitments through IM services or E-mail?
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We would prefer that you handle such transactions using Wolfhome whenever
possible. Since we do not have any mechanism for electronic transfer of
US dollars, you will need to use a financial institution such as PayPal
for that portion of it.
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Is there a secure form within
Wolfhome that I can use to purchase and sell Wolfhome Deltas to another
Wolfhome user?
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Currently we don't have an SSL certificate, so we can't provide a
suitable web service for secure financial transactions involving
credit or debit bank cards. We will pursue that as an option at some
point. For now, though, the simple answer is "no".
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What is the general accepted amount
I can buy or sell my Wolfhome Deltas for?
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The "going rate" for Wolfhome Deltas is US$1.00 = Δ1.00 (one
Dollar buys you one Delta). This exchange rate WILL change, and
furthermore, you may be able to find a better rate by striking a deal
with someone else. wunderwood, LLC is not involved in such arrangements
and appropriate caution should be exercised!
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I have purchased some Wolfhome
Deltas from another user and now I wish to sell the Wolfhome Deltas
to someone else. Can I sell my Wolfhome Deltas for more than I paid for
them?
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If you are able to make a profit, that is up to you.
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I have received a credit card bill
showing a charge from wunderwood, LLC. I have not authorized this
payment. Who do I contact about correcting this problem or getting a
refund?
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Please contact William Underwood directly at underdog-billing@fantasy3d.com
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Will there ever be contests /
games / activities awarding Deltas as prizes?
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Yes! We have before and keep watching the site, because something like
that is frequently in the works.
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I had a number of poses / rooms /
objects but I can no longer keep up my paid subscription. What happens
to my excess poses / rooms / objects?
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If you choose to change your subscription to one that doesn't allow as
many poses, rooms or objects, you will have to decide what to do with
the excess inventory. You may choose to delete the items or transfer
them to another account. If you log out without taking any action, no
changes are made. After 30 days on an account that has insufficient
funds in Deltas, the account is removed and all of those assets (poses,
rooms and/or objects) are permanently removed.
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My friend got promoted to Gamma.
Does he/she still have to pay for the extra poses?
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Administrators of any rank are volunteers. They do not have to pay for
their Wolfhome accounts. This is one way we thank them for their
work to keep Wolfhome going.
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Do different admin levels allow
different amounts of poses?
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No, actually all admin ranks get the same benefits.
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Do you make decisions for
promotions based on who has a paid subscription?
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No! In fact, until the question was asked it hadn't even occurred to
us! Promotions are made based on our belief that someone is suited for
the job, not on how much they have spent on Wolfhome.
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Is there any rule against begging
people for Deltas?
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Yes. Do not beg for Deltas or other items on Wolfhome. Not only is it
unbecoming, it is not acceptable behavior. Ignoring this rule will get
you kicked from the site. Continuing to ignore it will get you banned.
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What sorts of things we can trade
for Deltas? For example, can we start offering a Delta price on our
comission poses?
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You may trade anything for Deltas as long as you follow "real world"
laws. Selling your poses, artwork or other online services is OK.
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I have a question that isn't about
Deltas. Where should I look?
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You can find another FAQ that covers Wolfhome in more general terms
on
The Wolfhome General FAQ. You can find out about the rules of
conduct on Wolfhome by checking out The Wolfhome Terms of Use FAQ.
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